The silver button on the Vacuum Dock pumps out the air between dock and your tablet, creating a non marking but strong and reliable seal.
By using our vacuum pump technology, the Vacuum Dock is able to hold onto your tablet much more securely and for a longer duration than a suction cup.
Located at the edge of the seal are two release tabs. We designed these to take a little bit of intentional effort so you don’t end up releasing your tablet by accident. Simply roll your thumb or forefinger underneath it while pushing the rubber up and away from your tablet. This will create a gap in the seal and will release the Vacuum Dock from your tablet.
If it still won’t let go, try sliding the corner of a credit card between the Vacuum Dock and the iPad. This solution works every time.
We do our best to ship orders the same day that they come in, Monday-Friday. Orders that come in on the weekend or after 2pm EST will be shipped on the following business day.
To remove the Dome Cap, simply press into the center of it with your thumb or finger and then lift it out by it’s edge.
There are four common reasons that suction fails:
1. The Vacuum Dock is not placed properly on the tablet. It is important to make sure to follow the instructions and avoid allowing the edge of the Vacuum Dock to intersect the logos on certain tablets. For more details on this please see the FAQ titled “What is the proper placement of the Vacuum Dock on my tablet?”
2. The logos on less than 1% of iPads can leak air. Apple manufactures iPads to have an airtight seal around the logo to prevent liquids and other debris from getting into the iPad, but sometimes the logo’s seal fails.
3. The suction cup is dirty. It is important to make sure that you have a clean suction cup before applying it to your iPad. A stray hair can cause a Vacuum Dock that usually holds for days to only hold for hours. You can easily clean the suction cups outer edge with a wet finger.
4. The suction cup is defective. Octa works hard to ensure quality in all of our products, but sometimes a lemon still gets through.
If you are confident that it is none of the first three issues, the best next step is to place the clean Vacuum Dock onto a clean pane of glass and see if the problem persists. If it suddenly works great on glass, then it is probably the Apple logo. Otherwise, if it still releases quickly, send an email to help@octa.com and we can further assist you and see about replacing the Vacuum Dock in question. Be sure to include as much information as possible in your email, such as your name, when & where you bought it, and how long it held during the glass test.
Sometimes this happens, mostly with an older iPad. A popular solution is to place an Apple sticker over the Apple logo. If you choose to do this, be sure to place the sticker so it is completely covering the iPad’s Apple and that it is pressed on firmly on all edges. This will stop the air from leaking and empower you to use your Vacuum Dock anywhere you choose on your iPad.
The Monkey Tail works best when coiled in a clockwise direction. This is because of the direction of its coiled steel skeleton. The image below demonstrates what we mean when we speak of this clockwise direction:
First rotate the locking ring so that the silver arrow is pointing to the un-locked symbol. Then press the base of the MonkeyTail inwards and rotate it counterclockwise to remove it. Please refer to the video below for a demonstration:
The Vacuum Dock can be easily cleaned with water. Simply dip your finger in water and run it across the smooth outer edge of the suction cup until you can feel the smooth surface free of dust and dirt. Refer to the video below for a demonstration:
Simply press the base of the tail into the Vacuum Dock and rotate counter-clockwise to remove the WhaleTail. See the video below for a demonstration:
Octa.com offers three shipping speeds for international customers:
USPS Priority Mail International: This service ususally takes 6-10 business days, but could take longer to certain countries. This is also the cheapest option as it is through the US Postal Service in conjunction with the destination country’s postal service
UPS Worldwide Expedited: This service by UPS usually takes 2-5 business days. This can cost quite a bit more than the Priority Mail option, but offers full tracking from origin to destination.
UPS Worldwide Express: This service by UPS takes 1-3 Business Days to deliver. This is the most expensive option, but is great if you need your package in a hurry.
The price of these services is dependent on what you order from Octa.com and can vary widely. Our site is built to give you live rate quotes on all of these services. Simply add the products that you are interested in to your shopping cart, and then proceed to the checkout screen. There, before entering any other information, simply enter your address and the ‘Shipping Method’ section will update automatically with the costs to ship the package to your address.
The Vacuum Dock should be placed on a smooth an non-porous surface to ensure a good seal. With certain devices, like iPads, the logo can cause a disruption if it intersects the edge of the suction cup. In these cases, the Vacuum Dock should be placed either completely over the logo, or completely outside of the logo. For further clarity, please refer to the video below as well.
We’ve made some instructional videos that go into more detail than the instruction booklet:
Creating a Stand Position:
Wrapping the MonkeyTail around a Pole:
Hanging the MonkeyTail:
Tucking the MonkeyTail between Cushions:
The vacuum dock works with many cases on the market using our rigorously engineered suction, to affix to the back of any smooth, non-porous surface.