The silver button on the Vacuum Dock pumps out the air between dock and your tablet, creating a non marking but strong and reliable seal.
By using our vacuum pump technology, the Vacuum Dock is able to hold onto your tablet much more securely and for a longer duration than a suction cup.
Located at the edge of the seal are two release tabs. We designed these to take a little bit of intentional effort so you don’t end up releasing your tablet by accident. Simply roll your thumb or forefinger underneath it while pushing the rubber up and away from your tablet. This will create a gap in the seal and will release the Vacuum Dock from your tablet.
If it still won’t let go, try sliding the corner of a credit card between the Vacuum Dock and the iPad. This solution works every time.
We ship orders the same day they come in, Monday-Saturday, as long as the order is in by 5pm Central Standard Time. Orders that come on Sunday or after the 5pm cutoff are sent out the following day.
To remove the Dome Cap, simply press into the center of it with your thumb or finger and then lift it out by it’s edge.
The first thing to do is to make sure that your Vacuum Dock has a clean suction surface. You can clean it easily with a wet paper towel. Pay particular attention to the outer edges, as that is where the seal is most vulnerable to debris interrupting the seal.
The next thing to check is that you are not intersecting the apple logo on your iPad. The edge of the Vacuum Dock must be completely around, or completely outside of the apple logo. If the edge of the seal intersects the Apple logo, it will allow air to escape. Take a look in your users manual for an illustration of ideal placements.
Finally, if you’ve cleaned it and it still doesn’t seem to hold on your tablet, try pumping it onto a clean glass surface and see how long it holds. If it holds for more than 6 hours, then your vacuum dock is healthy and strong.
Sometimes this happens, mostly with an older iPad. A popular solution is to place an Apple sticker over the Apple logo. If you choose to do this, be sure to place the sticker so it is completely covering the iPad’s Apple and that it is pressed on firmly on all edges. This will stop the air from leaking and empower you to use your Vacuum Dock anywhere you choose on your iPad.
Yes, shipping and duty applies.
The vacuum dock works with many cases on the market using our rigorously engineered suction, to affix to the back of any smooth, non-porous surface.