RETURN POLICY

Don’t adore your OctaTM product?  Octa will re-adopt any of its offspring, including (but not limited to) your TabletTailTM.

If you are dissatisfied with a purchase for any reason, you may return it within thirty (30) days of the original order date.  Octa will refund the purchase price, less shipping costs.

Just log in to your Octa account.  (If you haven’t set up an account, do so now.  Once you’re logged in, you’ll need to enter your order manually.  To do so, provide the purchasing credit card number or the order number you received from Octa or Amazon at the time of purchase.)

Select the product you’d like to return.  We’ll generate a Return Authorization Form (RMA) for you.  Put your returned product in a box, along with the RMA, and take the package to your nearest post office.

Once Octa receives your return, we’ll send a confirmation and process your refund.  The funds will be applied to the same account from which the original purchase was made.  Credit card companies vary on the time it takes for credits to appear on their customers’ records, so please allow one or two billing cycles for the refund to appear on your statement.

It’s that easy.

Create a Return Ticket

EXCLUSIONS and EXEMPTIONS

For products purchased during a period of backorder, the thirty (30) day period for returns will begin on the date shipment confirmation is sent.

Octa is not liable for products lost in transit to Octa.  International customers are responsible for any and all customs fees, including, but not limited to, taxes, duties and brokerage.

This return policy applies only to customers making purchases through OctaProducts.com and Amazon.com.  If you purchased your product elsewhere, please return it to that location.

This return policy applies only to the direct end user purchaser.  It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale or cover products purchased through online auction websites or channels other than Octa’s website.

RETURN AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE ORIGINAL PURCHASER ONLY. OCTA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. This Warranty, Return and Replacement Policy gives you specific legal rights, and you may also have other rights which vary from state to state.